proweb CUSTOMER SERVICE
A webshop has to fulfil many technical, commercial and legal requirements. A well thought-out concept is essential! I can not only support you with this, but also take over the project management for you.
The implementation of the requirements defined in the concept requires an equally well executed and thought-out configuration in a good webshop system. I work with the Shopware in version 6.
Just like a website, the webshop "lives" and is not a rigid image. Therefore, in addition to technical maintenance, updating the content is also important. I can help even with the daily tasks.
OPERATION OF A Webshop
The operator of a webshop is responsible for the legal conformity of the operation of the webshop. He should not only check the webshop for compliance with all legal requirements before it is put into operation/goes live, but also update it regularly. The following - non-exhaustive - checklist is intended to provide an initial, non-binding overview of the legal requirements for operating a webshop.
- General Terms and Conditions (AGB)
- Cancellation policy including sample cancellation form
- Payment and shipping information
- Information on battery disposal
- Price information
- Labels for specific product groups (e.g. textiles, food, electrical appliances, so-called 'digital content' - downloads, streams, etc.)
- Exact delivery date
- Reference to legal warranty right
- Warranty conditions
- Link to the OS platform of the EU Commission
- Information obligations according to the Consumer Dispute Settlement Act (VSBG)
- Additional information for journalistic-editorial offers
PROPERTY RIGHTS TO BE OBSERVED
- Copyright (especially use of product images)
- Data protection law, Data Protection Regulation (DSGVO) in the online shop
- Youth protection law
- Trademark law
- Setting up a business telephone connection
- Offering a 'free' customer hotline
- Prohibition of payment method fees
- Additional services subject to charges only by means of opt-in procedure
- Confirmation of receipt of order
- Confirmation of contract
- echnical and organisational measures according to the DSGVO
All information without guarantee for correctness and completeness.
This could be your new webshop!
Take a look at my fully functional DEMO WEBSHOP at the following web address. Exactly like this, of course with a different design and with other products etc. your webshop could also look and function.